A missing document discovered at the counter, a plate that was never requested, an invoice nobody checked: the last mile of a sale is where good dealerships lose the goodwill they just earned. Dispatch is not administration. It is the part of the sale the customer remembers.
The checklist is created by the contract
In automotiveDMS the signed contract hands the vehicle to dispatch — with a checklist for everything that must happen before the customer walks in: insurance, registration and plates, invoice and payment status, preparation and condition, the documents pack, the delivery appointment. Every task has an owner and a state.
Days in advance, not at the counter
- Missing documents are flagged days before the appointment.
- The payment status is visible before the handover — no surprises with the balance.
- Cleaning, workshop items and condition reports are documented on the vehicle, with photos.
- Pickup reminders go out on time, professionally worded, without anyone typing them.
Delivered, and still connected
After the handover the status updates across the dealership and the customer portal. Tyre storage, seasonal swaps and trade-in requests continue from the same customer file — the sale ends, the relationship does not.